ICT Outsourcing Management Model for Private School Administration (Chadaporn K. Sanguankaew, 2010)

Title ICT Outsourcing Management Model
for Private School Administration
Researcher Chadaporn K. Sanguankaew Ed.D
Bangkok Thailand
Year 2010 (March 2009-March 2010)

Executive Summary

ICT outsourcing management model for private school administration was the conceptual model that represents a guideline to manage ICT in private school by using ICT outsourcing unit as a partner. With the quality spiral management processes that are developing continuously and flexibly, the school can adopt and adjust the model depending on its own context and needs.
The purposes of this research were: to study the current status of ICT outsourcing management in private schools, to develop an ICT outsourcing management model for private school administration, and to assess the developed ICT outsourcing management model for private school administration. The research was divided into three phases. The first phase was to study the current status of ICT outsourcing management in private schools. Five administrators of the private ICT best practice schools were interviewed. The data collected were analyzed by means of content analysis. The questionnaire data regarding the ICT outsourcing practices were collected from school administrators, ICT teacher and ICT responsible units of the private school in Bangkok and the vicinities. The second phase was to develop an ICT outsourcing management model for private school administration. Two school administrators of the private ICT best practice and Five ICT selected expertise were interviewed. The third phase was to assess the appropriateness and applicability of the developed ICT outsourcing management model for private school administration, the data were collected by focus group discussions with nine ICT selected key informants: school administrator, ICT responsible units, ICT expertise and ICT outsourcing.
The findings revealed that every school was aware of the ICT importance for education and utilizing the mixing method of ICT outsourcing management. Each school had its own management style depending on its needs and goals which best suited its contexts. The ICT outsourcing management model for private school administration consisted of input: ICT resources, i.e. hardware, software, peopleware and ICT budget; process: a) goals and strategies setting, b) recruiting and selecting, c) cooperative working, d) revising and reflecting and e) control and feedback; output: school administration, i.e. academic, budget, human resource and general management; outcome: satisfactory to needs and goals of students, teachers and staff, school, community and stakeholders; and feedback: the results of ICT using in school for work improvement and continuous development.
The assessment of the appropriateness and the applicability of the developed ICT outsourcing management model for private school administration resulted from the focus group discussion and the consensus of the scholars was that the developed model was useful and practical. This model was a manual guideline and described activities and steps of using the ICT partnership outsourcing.
The information was presented in systematic patterns starting from setting a goal or the future perspectives of the school, consisted of input, process, output, outcome, and feedback. (Figure 2) The process presented was a dynamic and qualitative management for continuous development with graphic effects and caption which were used to effectively convey the ideas leading to practical exercise. The steps were in a straightforward, modern and adaptable format so that it can used as the instruction for ICT outsourcing management, which schools can adopt or apply in relation to the context, readiness, and requirements that differed from each school. The instruction could be applied in other institutions and could be applied in other areas of management. This was acknowledged as an innovation of educational management. This school management tool facilitated decision making, and creating awareness to the importance of ICT outsourcing management, which grasps on the development of technologies that responded to the needs of society and appropriately corresponded to the second educational reform.